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I'm absolutely thrilled to express my heartfelt commendation for Alba and Paula from Kapitalia. Our journey with them commenced in early July as we embarked on the exciting endeavour of purchasing a new home, which became a reality by mid-August. Despite the initial language barrier, Alba and Paula's outstanding communication skills ensured that no detail was lost in translation, resulting in a seamless collaboration.
Their dedication truly went above and beyond the call of duty. Alba and Paula's responsiveness was remarkable; they were always just a message away, promptly addressing any queries and concerns. What truly sets them apart is their genuine care for their clients' well-being. They not only assisted in the primary tasks related to the home purchase but also went the extra mile in helping us navigate peripheral matters.
Being non-Spanish speakers, Alba and Paula played a pivotal role in coordinating the purchase and ensuring we understood every step. They skilfully guided us through the intricacies of obtaining utilities, alleviating what could have been a daunting process. Additionally, their support in identifying avenues for disposing of unwanted furniture and recycling, connecting us with the master builder of the house, showcases their comprehensive approach to customer service.
Alba and Paula consistently exceeded expectations, offering assistance that extended beyond their professional obligations. Their dedication to our satisfaction was palpable throughout our interactions. They epitomise what exceptional customer experience should be, leaving no stone unturned in ensuring our journey was smooth and enjoyable.
In conclusion, I wholeheartedly recommend Alba and Paula to anyone seeking a truly exceptional real estate experience. Their impeccable service, dedication to customer satisfaction, and willingness to go the extra mile are qualities that make them stand out in the industry. Our heartfelt gratitude goes out to them for making our home-buying journey a memorable and positive one.
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Absolutely fantastic! My family and I were greeted with utmost professionalism. Silvia was very kind and patient to find us the perfect place to rent. She answered all our questions regarding the apartment. So far our rental experience has been efficient and effective. Thank you for a job well done!
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100% satisfied with the great support that we had from our super professional agent Paula. Every document was prepared before even asking, all questiones answered very quickly, always on time, all inclusive service. Thank you very much for everything and keep up the good job 👍
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Paula was prompt to reply to the enquiry that I left via their website. She was quick to organize the visits and assisted us at every step of the buying process. Her English is very good which made things essier.
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We absolutely recommend Kapitalia. We are so pleased we found them. We had a great experience from start to finish. Paula was courteous, patient, professional and extremely responsive every step of the process. She took the time to answer all of our questions ( in English or Spanish), including help with local logistics e.g., finding local vendors. We will use Kapitalia's services in the future and will recommend them to friends and family. Thanks Paula!
